Terms & Conditions

1. General – All orders are only accepted subject to the conditions of sale set out below and the placing of an order by the buyer shall be considered acceptance of these conditions. These conditions many not be modified or varied unless Avalon Design Lighting Limited hereinafter referred to as “the Company” agrees in writing and the Company shall not be deemed to accept such other conditions nor waive any of these conditions by failing to object to provisions contained in any purchase order or other communication from the buyer. No person has authority on behalf of the Company to vary any condition except a Director and then only in writing by a Director.

2. Despatch Policy - While every effort will be made to ensure that all items shown are available to order we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. If we are unable to supply the goods required to your particular specifications, you will be notified as soon as possible after we receive your order, and you will be offered a full refund or an alternative. You will be sent confirmation of your order by email.  It is the customer’s responsibility to notify us of any errors or changes required within 2 days of receipt of confirmation. It is the customer’s responsibility to advise us of non-receipt of the confirmation.  Your receipt will specify an expected despatch date. If we are unable to despatch within the expected time frame, we will contact you with an estimated despatch date. 

3. Prices and Tax. Card - transactions are completed once we receive your order. The Credit cards accepted are VISA, VISA DEBIT MASTERCARD, VISA DELTA, SOLO, MAESTRO and transactions are subject to the exchange rate on the date of transaction. Delivery to non-European countries may result in import duties payable on receipt of the goods. You will be liable for these duties.

4. Orders – orders sent in confirmation of telephone instructions should be clearly marked as such otherwise any additional expense incurred by the Company as a result of duplication of order, will be charged to the buyer. 

5. Damage in Transit and Shortages Etc – All goods will require a signature on receipt of delivery and goods much be checked check at the time of delivery. Your signature on the delivery note will mean that the goods have been received in good condition. No claim can be accepted once the goods have been signed for in good condition. We do not accept goods being signed for 'unchecked' or 'not inspected'.  All goods are despatched in perfect condition and should be received in the same condition but if they are not they should be refused at the time of delivery and handed back to the courier.  If someone is to sign for the goods on your behalf you are still responsible for the delivery and the goods must be checked in the same manner as if you were receiving the goods yourself. We cannot except any claim whatsoever under any circumstance if the goods are not checked at the time of the delivery and the courier has not been informed at the time of delivery. In the event that goods are damaged written confirmation from the courier must be obtained at the time of delivery.
The Company will replace free of charge goods damaged in transit provided that the Company receive written notification of such damage within 24 hours of delivery. Goods received in a damaged or unsatisfactory condition must be signed for as such. This is extremely important in the event the courier refuses to take the goods back at the time of delivery. 
On receipt, goods should be checked with the advice note enclosed with the goods. Shortage claims and delivery discrepancies will only be considered if the Company receives notification of such shortages within 48 hours of delivery, failing which no liability will be admitted. The packing and contents should always be retained for inspection. 
The company except no responsibility for any consequential losses or delays whatsoever in the event goods are not received in good condition and/or goods are lost in transit.
The company must in the first instance be given the opportunity to replace the damaged or lost goods whether or not they are in stock. If the goods are not in stock the company will arrange for the manufacture of replacement goods as soon as possible. 

6. Returns –We manufacture all our items bespoke. Everything is made to order and therefore cannot be accepted for credit under any circumstances.

7. Cancellation - We reserve the right to implement an administration charge of 20% minimum for orders cancelled by the customer at any time prior to manufacture of that order. Once the item has been manufactured we cannot accept any cancellation of the order. We will however refund any postage charges. 

8. Colours, shapes and sizes - The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors and we do not accept responsibility for any variations 

9. Descriptive Matter and Illustrations – All descriptive and forwarding specifications, drawings and particulars of weights and dimensions issued by the Company are approximate only and are intended only to present a general ideal of the goods to which they refer and shall not form part of the contract.

10. Warranty – The Company’s liability in respect of all goods supplied by it shall be limited to giving the buyer the benefit of any guarantee or warranty given by the manufacturer of such goods. The Company shall not be under any further liability howsoever arising and all conditions and warranties expressed or implied by or under statue custom or trade usage and hereby expressly excluded. 

11. Confidentiality - All confidential information, including credit card details, are held securely and only transmitted in encrypted form. Customer details are not passed to third parties, but we reserve the right to pass on customers contact numbers to parcel carriers in the event of delivery difficulties, unless specifically requested not to do so. All customer details are used only in accordance with the Data Protection Act.

12. Indemnity - You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site. 

13. Failed Deliveries - All orders whether "Free delivery" or "Charged for" delivery refers to an order being sent to a given address once only. We reserve the right to request any subsequent delivery costs from the customer, if the item is returned to us due to failed delivery. 

14. Consumer Rights - None of the above Terms and Conditions affects your statutory consumer rights. 

15. Force Majeure - The seller shall not be liable for any default due to any act of God, war, strikes, lock-outs or other industrial action, difficulties in obtaining labour or parts, governmental or other restrictions or regulations or other event beyond the reasonable control of the seller.

16. Proper Law and Jurisdiction – All disputes arising out of or in connection with the contract shall be governed by English law and the buyer accepts the jurisdiction of the Courts of England.

17. Contact - Registed address of Avalon Design Lighting Ltd is High Street, Little Bytham, Lincolnshire, NG33 4QJ.

Connect With Us Remodeling and Home Design Telephone: 01780 410 473
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